FREQUENTLY ASKED QUESTIONS:
How long does it take to ship out my order and how long does delivery take?
If you place an order right now (why wouldn’t you?), we will pack and ship it out within 24 hours of receipt except otherwise stated. Orders placed on the weekend and public holidays are processed on the next business day. Delivery date depends on your location and shipping method. At most, it can take 3-7 business days within Europe and 1-3 weeks outside Europe For more detailed information regarding this, please visit our SHIPPING POLICIES page.
Do you allow Returns and Exchanges ?
Yes, we allow the return and exchange of unworn, undamaged, and unaltered purchases. We offer a full refund on items up to 30 days from the original date of purchase. VondeeWorld does not reimburse shipping and handling fees. For more detailed information regarding this process, please visit our RETURN & EXCHANGE page.
What if my order is damaged or defective ?
We take damaged and defective items very seriously. If you have a problem with your order, please contact our customer service team and we’ll help resolve the issue right away.
The color of the item I received doesn’t match the color on the website. Why?
We work very hard to photograph and process every photo so that the colors depicted are as accurate as possible. However, the colors of your monitor, smartphone screen or tablet, can vary. Every device has its own set of colors, contrast and calibration. If you’re not satisfied with the color of the product you receive let us let us know.
I received my item and there seems to be a dark mark or stickiness on the fabric, what is this?
We apologize in the case that you may receive an item with a sticker patch. Our fabrics come with seals on them from the manufacturer, which show their authenticity, and we work our hardest to remove them before shipping out our items. However, occasionally they cannot be completely removed without washing, so you may see the mark from the sticker on your item. They are not permanent and will come out after washing.
Do you do custom orders?
We do not currently do custom orders. We currently only sell ready-made clothing listed on our website.
Do you restock sold out items?
We are always updating our inventory with new styles and occasional may restock sold out items. If you are interested in purchasing an item that’s currently unavailable, please contact us at email@example.com and we will advise you if an item will be restocked or discontinued. If the item will be restocked we’ll provide you with the estimated arrival time frame.
How quickly do you respond to emails? Do you have weekend hours?
We generally respond within 24 hrs unless in exceptional cases.
Do you offer wholesale?
We aren’t currently offering wholesale at this time; however, you can email us at firstname.lastname@example.org to be considered if we do offer some items for wholesale.