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Return & Exchange Policy

We want you to be completely excited and satisfied with your purchase but if for any reason you are not, we are happy for you to return items in their original condition. We offer a full refund on items up to 30 days from the original date of purchase. Contact us via email info@vondeeworld.com with (Subject Reference: Return Request) within 5 days of receiving your item informing us about your intention to return/exchange.

All returns must be unworn, unwashed, undamaged, and unaltered. Items not in this condition cannot be returned.

Customers will be responsible for shipping and handling charges to return the item. We are also only able to refund the amount you paid for the item(s), having excluded the shipping charges. If the package does not reach us safely, we will not be able to complete the refund. You may consider getting a tracking on your returns so that proof of delivery can be verified. No returns or exchanges are accepted after 30 days from the original date of purchase.

EXCHANGES:

We accept exchanges up to 30 days from the original date of purchase.

SALES / CLEARANCE ITEMS:

Items bought on clearance or sales cannot be returned or exchanged.

DAMAGED & DEFECTIVE ITEMS

We take damaged items very seriously, so please contact our team right away. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support (barbara@vondeeworld.com) will help get your issue solved right away. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as the issue has been verified.

SHIPPING YOUR RETURN

All returns will require the customer to ship at their own expense. Customers can send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please include the following information with your return:

  • Your name and billing address
  • The name and address of the person who placed the order, if it was a gift
  • The order number or email address provided at checkout


FINALIZING THE RETURN PROCESS

You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund.

Please note that we are only able to refund the amount you paid for the item(s), having excluded the shipping charges.

OUR RETURN ADDRESS: (*Only for returns)

VondeeWorld

7, Rue de la Paix

L-2312,

Luxembourg

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